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After we reached, I noticed that in my Ola wallet there was an insufficient balance. I asked the driver to take the cash payment. I gave him the cash of Rs. I remember giving him a good rating even! On 14th October , I received a call from the Ola customer support regarding failed payment. I told the executive that the payment was settled as I had paid the amount in cash.

I was amazed at how can it be possible because I made the payment in cash and the trip was completed. I rated the driver and it showed the successful payment. No notification was sent to me regarding failed payment. However, I asked the driver before paying cash to him. The executive asked me to pay again! I made the payment of Rs. The driver arrived at the location on time. He had called me before arrival to confirm where I am standing. The driver reached to place in 7 minutes of booking the auto.

After providing him with the OTP, he started the ride He drove smoothly and followed the traffic rules. Due to the office rush, he took the shortest way. The driver took about 20 minutes and we reached our location. He asked me to pay him via Paytm. I made the payment via Paytm. The payment was successful. The driver had also received the amount. It was an overall great experience. Since then, I book Ola autos to travel shorter distances because they are cheaper than the cabs!

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I had received all the driver details and car details. After waiting for a few minutes, I contacted the driver to know where he is because I was notified that he has arrived and has started the ride. I boarded the cab. The driver was sweet and has a clean car. The driver woke me up. I asked the driver about the location and he said that it is what I had entered while booking. It was not sector 14, which I had entered. However, the trip had ended. The trip ended about km away from the location.

I had to take an auto from there. I paid the cab driver Rs. Ola must upgrade their services! Not recommending! After this totally horrendous experience, all I can say is that I would never recommend it to anybody! I booked a cab from Sarita Vihar to Khanpur. Just before the toll area, we were asked to get down of the cab. I was traveling with my parents and therefore was worried. While the conversation was going on, this guy started shouting and misbehaving and started threatening my father.

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He was not willing to pay the toll tax and therefore, was hurling abuses at us. While sitting inside the cab only, I called up the customer service for help. I made sure to take the matter to company services. The driver was asked to complete the ride but he was just not willing to do the same. The customer support executive on the call asked him to complete the journey and then report to the service station. He was constantly refusing to do even that because he had to get somewhere.

The executive tried to give the due support but all the efforts were futile. We had to get down midway. Fearing the same situation, I booked another cab but luckily, this time everything went fine. The ride gets more expensive after you purchase the pass! Recently, after being suggested by a friend, I chose to buy an Ola Pass for a month in Rs.

The pass was valid on the trips up to 15 Km and I received 20 rides. With the provision of the pass, I get Rs.

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So after purchasing the pass, I took my first ride which cost me Rs. Usually, the same ride costs me Rs.

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Purchasing this pass had been the biggest mistake because it is being more expensive for me! Other than getting flat discounts, I got a flat Rs.


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